Policies

SHIPPING POLICY:

US SHIPPING 

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Updated May 2018

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1. Customers who sign up for the Miele Moda VIP Club (by submitting their email address through the form on our website) will receive free USPS Standard shipping on all domestic orders. 
2. All U.S. orders of $150 or more will ship for FREE with USPS Priority Shipping including a tracking number. This total of the order is after​ ​they have applied ​coupon codes​ ​and/or discounts and before sales taxes, subject to change without notice. Shipping discount will be applied to qualifying orders after order is submitted.  
2. We are not able to combine shipping costs for multiple orders placed in the same, or multiple days, whether the order has shipped or not
3. It may take 24-48 hours for your tracking information to reflect details on FedEx or USPS sites
4. Orders are shipped Mon-Sat, excluding National holidays when the postal office is closed.
5. We ship your orders via the USPS Priority (2-5 business days) or USPS First Class (5-7 business days). Other shipping options in Continental US for orders over $75 are available. Please contact us prior to placing an order for more information.  
6. Miele Moda is not responsible for any carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery
7. Miele Moda is not responsible for reciept of shipping confirmation emails

 

 

INTERNATIONAL SHIPPING

1. International orders can be sent via USPS Priority (6-10 business days) or USPS First Class (12-14 business days). International customers are responsible for all customs fees. If you have selected Express Delivery this does not include weekends or holidays
2. We are not able to combine shipping costs for multiple orders placed in the same, or multiple days, whether the order has shipped or not
3. It may take 24-48 hours for your tracking information to reflect details on the delivery company's websites
4.  Orders are shipped Mon-Sat, excluding National holidays when the postal office is closed
5. Miele Moda is not responsible for any carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery
6. Miele Moda is not responsible for reciept of shipping confirmation emails

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RETURN AND EXCHANGE POLICY

 

We are confident that you will be trilled with your Miele Moda purchase. Sometimes, however, you might need to return or exchange an item. Bellow you will find the answers and guidelines to our Return & Exchange policy. Please emails us with any questions regarding our Return/Exchange policy at info@mielemoda.com

 

Q: HOW LONG DO I HAVE TO RETURN AN ITEM?
A: Miele Moda offers a 10 day return policy for any purchase of full priced items. We will not accept any returns beyond the 10 day period from receipt of your goods and there are no exceptions to this policy. 

Q: HOW DO I RETURN AN ITEM?
A: We ask that you contact Miele Moda before initiating the return process. We recommend that all returns have a tracking number. We are not responsible for returns that we never received. If item is returned in “used” condition (ie, worn down, customer damaged, tags missing, etc..), this may void the return policy. All returns will be inspected upon receipt to determine if damage was the fault of Miele Moda, transport, or otherwise. If determined otherwise, this may void the return policy. If your return item is accepted, a refund in the form of the payment you used will be issued within 1-2 business days.

Q: I RECEIVED A DEFECTIVE ITEM. CAN I RETURN IT?
A: All items, whether hand crafted or third party, go through a Quality check before shipping. However, sometimes things slip through the cracks. We will strive to quickly replace any defective item. Shipping the new item to you is on us. We will ship upon receipt of your defective product, unless other arrangements are secured. If we no longer carry that product, we will offer a full refund or store credit of the product value and original shipping cost upon return of the defective item. If free shipping was offered at the time of purchase, no shipping refund will be issued. If the order was shipped with multiple items, the refunded shipping will be an estimate of the shipping cost for the defective item only. Buyer is responsible for cost related to sending back the item in question. We ask that you contact us promptly to let us know you have received a defective item. Defective returns must occur within 5 days of receipt.

Q: I THINK THE COLOR IS SLIGHTLY DIFFERENT THAT THE PICTURES ON YOUR WEBSITE. NOW WHAT?
A: We strive to illustrate the exact color of each item in our photos. From time to time, there may be slight variations in color due to lighting, shading, computer screen, etc… We do not offer a refund for slight variations in color. We only offer our standard refund if we mistakenly sent you the wrong color, ie, red instead of blue. Faulty item must first be returned for an exchange or refund.

Q: THE DRESS I ORDERED DOESN'T FIT. WHAT SHOULD I DO NOW?
A: Miscalculated sizes by the buyer are non-refundable. We list our sizes as accurately as possible by using industry standards as our guideline. If you have concerns about size, please contact us for additional measurements before placing your order. We only offer our standard refund if we mistakenly sent you the wrong size, ie, we sent you a size 2 when you needed a size 5. Faulty item must first be returned for an exchange or refund.

Q: I GOT THE ITEM I ORDERED BUT I NO LONGER LIKE IT. CAN I RETURN IT?
A: We do not offer a refund due to cancellation or buyer’s remorse. Once the order is placed, either our custom work begins or our ordering process begins to bring in your item from our vendors. We cannot reverse these processes so we ask that you are 100% certain before placing your order.

Q: HOW DO I RETURN AN ITEM THAT WAS PART OF MY VALUE PACK?
A: Value Packs are designed to optimize your buying experience by giving you a bundled price for several items. Value Packs are sold as displayed. Alternate items cannot be substituted in a Value Packs. Furthermore, all Value Packs sales are final on the entire bundle. Should you receive a product within the bundle that is defective, we will attempt to repair or replace that specific product as long as the defect is reported within 10 days of receipt. Shipping is non-refundable in the event of an exchange. When repair/replace is not feasible, we will issue a store credit on the value of that specific item and not the entire Value Pack. Buyer’s Remorse and/or incorrect sizes are not refundable for Value Pack under any circumstances.

Q: CAN I RETURN AN ITEM I PURCHASED ON SALE OR CLEARANCE?
A: We do not offer refunds or exchanges on these items. All Sale or Clearance items are final sales.