Shop all couture dresses and get FREE U.S. shipping on orders $275+

Shipping & Returns

SHIPPING POLICY:

US SHIPPING 

1. All U.S. orders of $275 or more will ship for FREE with Priority Shipping including a tracking number. This total of the order is after​ ​they have applied ​coupon codes​ ​and/or discounts and before sales taxes, subject to change without notice. Shipping discount will be applied to qualifying orders at checkout during the time the order is submitted.  
2. We are not able to combine shipping costs for multiple orders placed in the same, or multiple days, whether the order has shipped or not
3. It may take 24-48 hours for your tracking information to reflect details on FedEx, UPS or USPS sites
4. Orders are shipped Mon-Sat, excluding National holidays when the postal office is closed.
5. We ship your orders via the USPS Priority (2-5 business days) or USPS First Class (5-7 business days). Other shipping options in Continental US for orders over $75 are available. Please contact us prior to placing an order for more information.  
6. Miele Moda is not responsible for any carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery
7. Miele Moda is not responsible for receipt of shipping confirmation emails

 

INTERNATIONAL SHIPPING

1. International orders can be sent via USPS Priority (6-10 business days) or USPS First Class (12-14 business days). Please note: International customers are responsible for all customs fees. If you have selected Express Delivery this does not include weekends or holidays
2. We are not able to combine shipping costs for multiple orders placed in the same, or multiple days, whether the order has shipped or not
3. It may take 24-48 hours for your tracking information to reflect details on the delivery company's websites
4.  Orders are shipped Mon-Sat, excluding National holidays when the postal office is closed
5. Miele Moda is not responsible for any carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery
6. Miele Moda is not responsible for receipt of shipping confirmation emails

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RETURN AND EXCHANGE POLICY

U.S. RETURN POLICY  

We are confident that you will be trilled with your Miele Moda purchase. Sometimes, however, you might need to return or exchange an item.

Miele Moda gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Miele Moda E-Gift Card) within 15 days from the date your order shipped except for Final Sale items.  FINAL SALE  items are considered items with a 30% or more discount off your purchase, or items in a SALE category and cannot be returned. 

Miele Moda offers a 15 day return policy for any purchase of full priced items. We will not accept any returns beyond the 15 day period from receipt of your goods and there are no exceptions to this policy. 

Please note: Orders CANNOT be changed, modified, or canceled after checkout. 

 

EXCHANGES

Due to our limited quantities and high demand for our products, we cannot offer exchanges on any items. Returned merchandise will be processed for a Miele Moda E-Gift Card ONLY.

We recommend purchasing the desired item's correct size and then shipping back the returned product to not miss out on the item. 


DEFECTIVE ITEMS

If you have received a defective item, please contact Customer Care HERE within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

 

RETURNS

  • We recommend that all returns have a tracking number.
  • The cost of return shipping, $14.95 for any number of items, will be deducted from your store credit (Miele Moda E-Gift Card). 
  • We are not responsible for returns that we never received.
  • If item is returned in “used” condition (ie, worn down, customer damaged, tags missing, etc..), this may void the return policy. All returns will be inspected upon receipt to determine if damage was the fault of Miele Moda, transport, or otherwise. If determined otherwise, this may void the return policy.
  • Once we receive your return, we will refund the purchase amount to a Miele Moda E-Gift Card sent to your order's email address.

 

INTERNATIONAL RETURN POLICY

  • Miele Moda gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online that shipped to any international address for a store credit (Miele Moda E-Gift Card) within 30 days from the date your order shipped. Final sale items cannot be returned or exchanged. If, for any reason, you are not satisfied with your international online purchase, contact Customer Care HERE within 30 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.

 

FAQS

Q: HOW LONG DOES IT TAKE TO PROCESS THE RETURN?

A: Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.


Q: THE DRESS I ORDERED DOESN'T FIT. WHAT SHOULD I DO NOW?

A: Miscalculated sizes by the buyer are non-refundable. We list our sizes as accurately as possible by using industry standards as our guideline. If you have concerns about size, please contact us for additional measurements before placing your order. We only offer our standard refund if we mistakenly sent you the wrong size, ie, we sent you a size 2 when you ordered a size 5. Faulty item must first be returned for an exchange or refund (Miele Moda E-Gift Card).


Q: I PLACED AN ORDERED BUT I NO LONGER WANT IT. CAN I CANCEL MY ORDER?

A: We do not offer a refund due to cancellation or buyer’s remorse. Once the order is placed, either our custom work begins or our ordering process begins to bring in your item from our vendors. We cannot reverse these processes so we ask that you are 100% certain before placing your order.

Q: HOW DO I RETURN AN ITEM THAT WAS PART OF MY VALUE PACK?

A: Value Packs are designed to optimize your buying experience by giving you a bundled price for several items. Value Packs are sold as displayed. Alternate items cannot be substituted in a Value Packs. Furthermore, all Value Packs sales are final on the entire bundle. Should you receive a product within the bundle that is defective, we will attempt to repair or replace that specific product as long as the defect is reported within 3 days of receipt. Shipping is non-refundable in the event of an exchange. When repair/replace is not feasible, we will issue a store credit (Miele Moda E-Gift Card) on the value of that specific item and not the entire Value Pack. Buyer’s Remorse and/or incorrect sizes are not refundable for Value Pack under any circumstances.


Q: CAN I RETURN AN ITEM I PURCHASED ON SALE OR CLEARANCE?

A: We do not offer refunds or exchanges on these items. All Sale or Clearance items are final sales. 

Q: DO YOU OFFER PRICE ADJUSTMENTS?

A: Due to our limited quantities and high demand for our products, many of which are custom made, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Miele Moda E-Gift Card ONLY.